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Thread: By 2020 every McDonalds will use self order kiosks

  1. #31
    Council Member Djinn's Avatar
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    Quote Originally Posted by bajisima View Post
    They have braille for blind customers and have a computer voice if the button is pushed. Like an ATM. Also has photos and voice if one cant read.
    How would that work? Let's say I wanted to order a Big Mac with just a little mustard, a diet coke (no ice), and french fries without added salt. Any human could easily accommodate the order*. A touch screen could potentially be programmed to handle it. But unless you have an expensive-as-hell braille display, there's no way for a blind person to place such an order through a kiosk.

    And if they use the button-press for voice control, that's really the same thing as placing the order at the cashier counter.


    * Though they'd be irritated at the fries bit, since it requires making a fresh batch.
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    Radical Centrist BigLeRoy's Avatar
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    Quote Originally Posted by Djinn View Post
    How would that work? Let's say I wanted to order a Big Mac with just a little mustard, a diet coke (no ice), and french fries without added salt. Any human could easily accommodate the order*. A touch screen could potentially be programmed to handle it. But unless you have an expensive-as-hell braille display, there's no way for a blind person to place such an order through a kiosk.

    And if they use the button-press for voice control, that's really the same thing as placing the order at the cashier counter.


    * Though they'd be irritated at the fries bit, since it requires making a fresh batch.
    Hopefully, in the relatively near future, we will have artificial eyes for blind people. Within ten years, I would think.

  3. #33
    Council Member Djinn's Avatar
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    Kiosks are a novelty. Based on the fact that we've had self-checkout lanes in supermarkets for two decades, and supermarkets still have plenty of humans operating the registers, I don't see fast-food going in a different direction.

    Don't forget - unlike a kiosk, a human cashier can be asked to mop a floor, take out the garbage, make a burger, or refill a napkin dispenser. No robot remotely approaches that level of versatility.
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  4. #34
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    Quote Originally Posted by Djinn View Post
    How would that work? Let's say I wanted to order a Big Mac with just a little mustard, a diet coke (no ice), and french fries without added salt. Any human could easily accommodate the order*. A touch screen could potentially be programmed to handle it. But unless you have an expensive-as-hell braille display, there's no way for a blind person to place such an order through a kiosk.

    And if they use the button-press for voice control, that's really the same thing as placing the order at the cashier counter.


    * Though they'd be irritated at the fries bit, since it requires making a fresh batch.
    It's not irritating. It wasn't to me when I did that job. You're constantly making fries anyway.

  5. #35
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    Quote Originally Posted by Djinn View Post
    How would that work? Let's say I wanted to order a Big Mac with just a little mustard, a diet coke (no ice), and french fries without added salt. Any human could easily accommodate the order*. A touch screen could potentially be programmed to handle it. But unless you have an expensive-as-hell braille display, there's no way for a blind person to place such an order through a kiosk.

    And if they use the button-press for voice control, that's really the same thing as placing the order at the cashier counter.


    * Though they'd be irritated at the fries bit, since it requires making a fresh batch.
    I think my Aunt would have a meltdown worthy of beingon youtube if the kiosk was all that was offered. She had close to one at a Wendy's when she ordered the same thing almost everyday at lunch, and whatever it was, no mayo or whatever, they just refused to do right. I can understand her frustration on the 25th time that she bit into the mayo or whatever she didn't want, or had to open and check it before driving off to consistently find it wrong!
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  6. #36
    Radical Centrist BigLeRoy's Avatar
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    Quote Originally Posted by Sassy View Post
    I think my Aunt would have a meltdown worthy of beingon youtube if the kiosk was all that was offered. She had close to one at a Wendy's when she ordered the same thing almost everyday at lunch, and whatever it was, no mayo or whatever, they just refused to do right. I can understand her frustration on the 25th time that she bit into the mayo or whatever she didn't want, or had to open and check it before driving off to consistently find it wrong!
    Yes! I have had the same experience with Wendy's! It is one of the few fast food places I really like, but they get my order WRONG probably 35% of the time! VERY irritating! I'm a man who is VERY particular about my cheeseburgers, and what I want on them!

    So, about two years ago, when I saw an editorial by the CEO of Wendy's in The Wall Street Journal, about the minimum wage, I read it with great interest, and practically ERUPTED after reading it. He was warning that if the minimum wage was raised, he would replace all of his order-takers with automated kiosks. And my reaction was: YES! I WANT you to do that!! So you just made a GOOD argument in FAVOR of raising the minimum wage, pal!


    I wrote a letter to the editor of the WSJ to that effect, but they didn't print it, of course----even though I was an economics professor. That and a buck won't even get you a coffee at Starbucks.

  7. #37
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    Quote Originally Posted by Slartibartfast View Post
    See #16
    See post #15

  8. #38
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    Quote Originally Posted by Djinn View Post
    They no longer serve the blind? I think the ADA might have issues with such a policy.
    Seems like an easy workaround, as voice-activated systems are proliferating.

    Does the ADA have issues with the fact that a lot of restaurants are located in high-traffic areas where it's not easy for a blind person to walk to the restaurant? Because then realistically a not-visually-impaired person would likely be driving them there, which means the person assisting them is the other work-around.

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    Quote Originally Posted by Neomalthusian View Post
    A lot of people say this about new technology until they try it. It's 2018 and I had never taken an Uber until just this year, had no real interest in it, assumed it seemed shady, didn't understand or trust how it worked. Then I tried it. It's amazing.

    Clutch your pearls, but when technology is being adopted, it's because there's something awesome about it. If it wasn't awesome, no one would give a shit or use it.
    It's not about it being new technology. When I do business, it's going to be face to face. Plus the fact that they are taking jobs away from people just to increase their bottom line. No I won't be using them.
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  10. #40
    Council Member Djinn's Avatar
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    I once went to an upscale chain-restaurant called "Carmel Kitchen." WAY overpriced, IMO ... but one of the gimmicks was that there was a modified iPad on each table with which people could place their orders. Nonetheless, the restaurant had the usual compliment of wait staff, and we placed our order in the old-fashioned way. Having narrowed my choice down to two entrees, I asked the waiter for a personal recommendation between the two - a task beyond the limits of the iPad.

    Later on, in a discussion with the waiter, he admitted that the wait staff dislikes the iPads. Not because they fear for their jobs, but because orders placed on the iPad have an increased error rate, with customers claiming "I never ordered this."

    ... Oh, in another restaurant, I once ordered the daily special... And the waitress urged me to pick something else. She told me that customers had been returning the dish, claiming it wasn't very good. No programmed kiosk or iPad would have done that for me. And yes - I gave her a good tip.
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