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Thread: By 2020 every McDonalds will use self order kiosks

  1. #61
    Veteran Member bajisima's Avatar
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    Quote Originally Posted by One View Post
    Not all technology. But not all advancement are good.
    Agree but its coming. Humans will have less and less contact as we go. I know where I work, business travel doesnt even exist anymore. We use Skype, NetMeeting so costs are kept down. We even had a remote technician fix equipment. One tech can answer 50 service calls a day from his desk rather than traveling to one site a day. It speeds up production dramatically.
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  2. #62
    Veteran Member bajisima's Avatar
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    Quote Originally Posted by Sassy View Post
    Roadside assistance wants to instruct me to do all this stuff on my smartphone to map where I am and 'say' everything by listening to mulitple choice and pressing endless buttons.

    No, pick up the phone, get my address, find out what the problem is, and come attend to it. That is what I am paying for.

    At the store, ring my stuff up, take my payment, and bag my groceries, or offer me a discount to do their work. Used to be discount grocery stores and the discount was in part for bagging your own stuff. Now they want us to do it for free.

    No!

    Kids dont want to bag or serve people these days. Our neighbor tried to get their daughter to work in the grocery store and she didnt see any need for people there at all. lol Our local Amazon warehouse uses Kivabots to ship all the goods. 5 people per shift work and they handle all of the northern New England area. Thats amazing.

  3. #63
    ~Standing My Ground~ Sassy's Avatar
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    Quote Originally Posted by bajisima View Post
    Kids dont want to bag or serve people these days. Our neighbor tried to get their daughter to work in the grocery store and she didnt see any need for people there at all. lol Our local Amazon warehouse uses Kivabots to ship all the goods. 5 people per shift work and they handle all of the northern New England area. Thats amazing.
    I wouldn't mind moving to more things being delievered but my issue is all the packaging. Amazon does it right - they deliver actual paper grocery bags. No excess packaging. But they are expensive and there is a $30 minimum. It's easier cost wise to meet the $35 minimum at Walmart (for free shipping) but the packaging is endless. They ship some items separately so you end up with several boxes and reams of paper packaging and bubble wrap. The cats are entertained by that for a minute, but then I have to haul it away and it's wasteful.
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  4. #64
    Council Member Djinn's Avatar
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    Quote Originally Posted by bajisima View Post
    Yea I agree. They are experimenting with new scanners where you scan each item as you put it in your cart and you use an app to check out and bag. No humans at all. We have a local warehouse store BJs and they are starting this by having half the workers in each store to keep costs super low. People seem to like it. Its actually fun when you get the hang of it, no lines ever. Young people absolutely love it.

    https://www.bjs.com/content?template...xpress_scan%2F
    From what I gather, the technology currently needs a LOT of work. At least, that's the case with the prototype Amazon store. It limits the number of simultaneous customers, and something as common as returning a product the wrong shelf screws up the system.

  5. #65
    Veteran Member bajisima's Avatar
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    Quote Originally Posted by Djinn View Post
    From what I gather, the technology currently needs a LOT of work. At least, that's the case with the prototype Amazon store. It limits the number of simultaneous customers, and something as common as returning a product the wrong shelf screws up the system.
    Nothing that wont be fixed in short order. There even is a machine where you can do returns. Its pretty amazing.

  6. #66
    Radical Centrist BigLeRoy's Avatar
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    Quote Originally Posted by bajisima View Post
    Yea I agree. They are experimenting with new scanners where you scan each item as you put it in your cart and you use an app to check out and bag. No humans at all. We have a local warehouse store BJs and they are starting this by having half the workers in each store to keep costs super low. People seem to like it. Its actually fun when you get the hang of it, no lines ever. Young people absolutely love it.

    https://www.bjs.com/content?template...xpress_scan%2F
    In the relatively near future, you won't even have to scan items. Every item will have an RFID tag, and you will be able to just walk into a store, grab the items you want, and walk out. As you walk out, the items will be logged by exit scanners, the prices totaled up, and simply charged to your account. If you're grabbing a BUNCH of items, you'll have to bag them, of course!
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  7. #67
    Nuisance Factor Yeti 8 Jungle Swing Champion, YetiSports 4 - Albatross Overload Champion, YetiSports7 - Snowboard FreeRide Champion, Alu`s Revenge Champion boontito's Avatar
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    Quote Originally Posted by bajisima View Post
    All our chains like Applebees, TGIFridays, Olive Garden, Panera, do that. They tried to tell patrons that they would keep the same headcount but they didnt. They let a lot go and then just had expediters to bring out the food. Its very impersonal, but I do think its a generational thing. We have some local "trendy hipster" type places where you go in, sit and order via your cellphone and then the food is brought to you. Thats the only contact you have with actual people. Its geared for the young generations who dont want to talk or engage people. I often wonder how popular they are or if I am just getting to be an old fart.
    I don't think it's geared towards someone who doesn't want to interact with someone necessarily. That's a side effect not the main purpose.
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  8. #68
    Nuisance Factor Yeti 8 Jungle Swing Champion, YetiSports 4 - Albatross Overload Champion, YetiSports7 - Snowboard FreeRide Champion, Alu`s Revenge Champion boontito's Avatar
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    Quote Originally Posted by Sassy View Post
    Me too. It's much nicer (to me) to tell the server my order, which sometimes involves questions. And I usually do not order things exactly the way they display on the menu. At Chili's, I'd like a side salad as one of my two sides, which rasies the price by a $1, which is fine, but I found this out from a server, not the menu. Ordering by kiosk, I'd never even know that option.

    I also do not want gravy, which they would normally put on automatically, and which domestic light beer I want depends on which is coldest. They all taste the same to me, but I don't want one that they just stocked and isn't ice cold yet. How do I tell the kiosk all that? How would Sally in When Harry Met Sally order there? *shocked face*
    Customer feedback. When they bring you the warm beer, send it back. Do it enough and they'll be forced to adjust.

  9. #69
    Council Member Djinn's Avatar
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    Quote Originally Posted by BigLeRoy View Post
    In the relatively near future, you won't even have to scan items. Every item will have an RFID tag, and you will be able to just walk into a store, grab the items you want, and walk out. As you walk out, the items will be logged by exit scanners, the prices totaled up, and simply charged to your account. If you're grabbing a BUNCH of items, you'll have to bag them, of course!
    Hang on... I have coupons. And I have $25 in store credit, so I want to deplete that first, and then put the remainder on my credit card.
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  10. #70
    Nuisance Factor Yeti 8 Jungle Swing Champion, YetiSports 4 - Albatross Overload Champion, YetiSports7 - Snowboard FreeRide Champion, Alu`s Revenge Champion boontito's Avatar
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    Quote Originally Posted by Djinn View Post
    How would that work? Let's say I wanted to order a Big Mac with just a little mustard, a diet coke (no ice), and french fries without added salt. Any human could easily accommodate the order*. A touch screen could potentially be programmed to handle it. But unless you have an expensive-as-hell braille display, there's no way for a blind person to place such an order through a kiosk.

    And if they use the button-press for voice control, that's really the same thing as placing the order at the cashier counter.


    * Though they'd be irritated at the fries bit, since it requires making a fresh batch.
    The main problem with that type of order isn't whether or not you got salt on your fries but how are you going to get the cook's saliva off of it.


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