Page 1 of 2 12 LastLast
Results 1 to 10 of 12
Thanks Tree5Thanks

Thread: Using bots to lower Comcast bills

  1. #1
    Council Member Djinn's Avatar
    Joined
    Dec 2007
    Posts
    37,494
    Thanks
    22673

    From
    Pennsylvania, USA

    Using bots to lower Comcast bills

    I recently read this article about a script bot that communicates with Comcast (most likely they're employing script bots of their own) to lower your monthly bill. And it works. Not only did the script drop my monthly bill by $15, but while it was running, the Chrome plugin provided a handful of simple games to play while the bot did its thing.

    When you need to provide direct information (like the last four digits of your SS#, or a confirmation) you can interrupt the script, and allow it to resume. Comcast warned me that my discount is promotional - meaning that I'm putting a reminder on my calendar for mid-December 2017 to address it again. But apparently one can run the script at will. I've no idea what will happen if I run it again in a month, but so far, I'm looking at a savings of $180 for the year.

    Note that the manufacturer of the plug-in is NOT taking a cut of the savings. And asks no info from you in this regard. The plug-in is free, and the savings are all yours. When you install, I believe you have to provide your name, address, phone number, and e-mail address all of which are required by Comcast when negotiating prices. During the bot-driven discussion, you have to intercede to provide your Comcast billing number, or the last four digits of your SS#.

    Link to Chrome plugin

    Other articles:

    Trim will renegotiate your Comcast bill while you play Tetris | VentureBeat | Bots | by Khari Johnson
    https://news.slashdot.org/story/16/1...rate-discounts
    http://www.theverge.com/2016/11/17/1...stomer-service
    This chatbot will deal with Comcast customer service for you | Popular Science
    Thanks from Tedminator and cable2

  2. #2
    Veteran Member Micro Machines Champion, Race Against Time Champion Tedminator's Avatar
    Joined
    Jun 2010
    Posts
    21,044
    Thanks
    10876

    From
    South Florida
    Sweet!

    serves the cable companies right.. they're price fixing monopoly scamming the public to begin with. fuckers.

    plus I'm pissed at them because they still havent buried their cable thats been laying on my yard for two months now. On the plus side I've had great connection since they switched my cable from hangin in the air to underground. err sorta underground.
    Last edited by Tedminator; 2nd January 2017 at 09:46 AM.
    Thanks from Ian Jeffrey

  3. #3
    Veteran Member
    Joined
    Jul 2014
    Posts
    13,394
    Thanks
    4073

    From
    midwest
    Only works with Comcast?

    Too bad, cause I was formerly a customer of Comcast.

    I dumped them for the worst customer service in the history of customer service.

  4. #4
    Council Member Djinn's Avatar
    Joined
    Dec 2007
    Posts
    37,494
    Thanks
    22673

    From
    Pennsylvania, USA
    Here's a transcript of the session... I've redacted my real name, of course, and other identifiable information. Anything in boldface was typed by me. Anything else preceded by "Djinn" was the bot script, which had my name, address, phone number, and e-mail address in advance. Pretty much all I did was say "thank you."

    Djinn: My Issue: Hello. I'd like to find ways to lower my bill. I don't want to chance my service in any way. Please leave everything the same, just permit me to pay a lower rate each month. Thank you.
    user Djinn has entered room
    analyst Barsha has entered room
    Barsha: Hello Djinn_, Thank you for contacting Comcast Live Chat Support. My name is Barsha. Please give me one moment to review your information.
    Barsha: Thank you for contacting Comcast Live Chat Support.
    Djinn: Hello. Please assist.
    Barsha: My name is Barsha and I will help you with your Billing concern today.
    Djinn: (Djinn’s name)
    Djinn: (Djinn’s address)
    Barsha: Djinn, I understand you want to lower down your monthly bill.
    Barsha: I too am looking for ways to lower my monthly expenses.
    Djinn: Please help me to lower my bill
    Barsha: I completely understand the need to do so.
    Barsha: Let us go ahead and check for the available options for you.
    Djinn: (Djinn’s phone #)
    Djinn: What is my current service plan?
    Barsha: I will check the available options and lower down your bill.
    Djinn: Please, will you lower my bill?
    Djinn: I wish to lower my bill. Can you confirm?
    Barsha: I need to check your account details and share the available options.
    Djinn: I do not wish to change my service. No upgrades or downgrades.
    Barsha: For account security and in order for me to check if I have the right account pulled up, may I please have the last four digits of your SSN or your account number?
    Barsha: You can find your account number at the upper right hand portion of your billing statement.
    Djinn: (Djinn’s last-four SS#)
    Barsha: Thank you for verifying the account.
    Barsha: I am checking your account details.
    Barsha: Please stay connected.
    Djinn: Please look again to find the best possible deal.
    Djinn: Are you certain that my service will not change?
    Djinn: Thank you for your help.
    Barsha: In the mean time, please confirm me if its "(Djinn’s e-mail address)" still your good email address to get the notification and confirmations?
    Djinn: Yes.
    Barsha: Thank you for confirming the email.
    Barsha: Djinn, you are using Preferred Triple Play for $144.99/mo.
    Barsha: You are getting 220+ channels, 100 Mbps speed and Phone service included.
    Djinn: I seek assurance that the service will not change
    Barsha: I have gone through your account and have one option for you.
    Barsha: I can offer you the same plan for $129.99/mo for 12 months promotion/
    Barsha: All the services will remain same.
    Barsha: Nothing will change.
    Djinn: That will do nicely, many thanks.
    Barsha: Your monthly bill will be $129.99 + taxes and fee for next 12 months.
    Barsha: The price will be good for 12 months.
    Djinn: Excellent, thank you!
    Barsha: After 12 months it will cost you $154.99/mo for next 12 months and after that it will cost you $174.95/mo at regular rate.
    Barsha: Shall I go ahead and make the change?
    Djinn: Yes please.
    Barsha: Thank you.
    Barsha: New prices will be effective today onwards and your current month's would be on prorated basis.
    Barsha: It would be calculated on prorated basis which means the charges you are currently paying will be the same and today onwards new charges will be applicable.
    Djinn: Thank you.
    Barsha: We are all done now.
    Barsha: Before we end the chat, let's quickly review what we have done today.
    Djinn: Sure.
    Barsha: In summary, I am glad that I resolved your concern by lowering your bill by changing the plan to same HD Preferred Triple Play for $129.99/mo for 12 months and shared the roll over charges in the account.
    Barsha: I've completed that change for you.
    Djinn: Thank you very much.
    Barsha: The confirmation number is (Djinn’s conf #).
    Barsha: It was great talking with you and I'm pleased to help you resolve your concern here on the chat today!

  5. #5
    Spock of Vulcan Ian Jeffrey's Avatar
    Joined
    Mar 2013
    Posts
    39,891
    Thanks
    18672

    From
    Depends on what year....
    Fascinating bot ... running it now. Not the smartest machine there is.

    Anyway, they're telling me I already have the lowest rate.

  6. #6
    Member
    Joined
    Sep 2014
    Posts
    2,953
    Thanks
    858

    From
    TN
    Quote Originally Posted by Djinn View Post
    Here's a transcript of the session... I've redacted my real name, of course, and other identifiable information. Anything in boldface was typed by me. Anything else preceded by "Djinn" was the bot script, which had my name, address, phone number, and e-mail address in advance. Pretty much all I did was say "thank you."

    Djinn: My Issue: Hello. I'd like to find ways to lower my bill. I don't want to chance my service in any way. Please leave everything the same, just permit me to pay a lower rate each month. Thank you.
    user Djinn has entered room
    analyst Barsha has entered room
    Barsha: Hello Djinn_, Thank you for contacting Comcast Live Chat Support. My name is Barsha. Please give me one moment to review your information.
    Barsha: Thank you for contacting Comcast Live Chat Support.
    Djinn: Hello. Please assist.
    Barsha: My name is Barsha and I will help you with your Billing concern today.
    Djinn: (Djinn’s name)
    Djinn: (Djinn’s address)
    Barsha: Djinn, I understand you want to lower down your monthly bill.
    Barsha: I too am looking for ways to lower my monthly expenses.
    Djinn: Please help me to lower my bill
    Barsha: I completely understand the need to do so.
    Barsha: Let us go ahead and check for the available options for you.
    Djinn: (Djinn’s phone #)
    Djinn: What is my current service plan?
    Barsha: I will check the available options and lower down your bill.
    Djinn: Please, will you lower my bill?
    Djinn: I wish to lower my bill. Can you confirm?
    Barsha: I need to check your account details and share the available options.
    Djinn: I do not wish to change my service. No upgrades or downgrades.
    Barsha: For account security and in order for me to check if I have the right account pulled up, may I please have the last four digits of your SSN or your account number?
    Barsha: You can find your account number at the upper right hand portion of your billing statement.
    Djinn: (Djinn’s last-four SS#)
    Barsha: Thank you for verifying the account.
    Barsha: I am checking your account details.
    Barsha: Please stay connected.
    Djinn: Please look again to find the best possible deal.
    Djinn: Are you certain that my service will not change?
    Djinn: Thank you for your help.
    Barsha: In the mean time, please confirm me if its "(Djinn’s e-mail address)" still your good email address to get the notification and confirmations?
    Djinn: Yes.
    Barsha: Thank you for confirming the email.
    Barsha: Djinn, you are using Preferred Triple Play for $144.99/mo.
    Barsha: You are getting 220+ channels, 100 Mbps speed and Phone service included.
    Djinn: I seek assurance that the service will not change
    Barsha: I have gone through your account and have one option for you.
    Barsha: I can offer you the same plan for $129.99/mo for 12 months promotion/
    Barsha: All the services will remain same.
    Barsha: Nothing will change.
    Djinn: That will do nicely, many thanks.
    Barsha: Your monthly bill will be $129.99 + taxes and fee for next 12 months.
    Barsha: The price will be good for 12 months.
    Djinn: Excellent, thank you!
    Barsha: After 12 months it will cost you $154.99/mo for next 12 months and after that it will cost you $174.95/mo at regular rate.
    Barsha: Shall I go ahead and make the change?
    Djinn: Yes please.
    Barsha: Thank you.
    Barsha: New prices will be effective today onwards and your current month's would be on prorated basis.
    Barsha: It would be calculated on prorated basis which means the charges you are currently paying will be the same and today onwards new charges will be applicable.
    Djinn: Thank you.
    Barsha: We are all done now.
    Barsha: Before we end the chat, let's quickly review what we have done today.
    Djinn: Sure.
    Barsha: In summary, I am glad that I resolved your concern by lowering your bill by changing the plan to same HD Preferred Triple Play for $129.99/mo for 12 months and shared the roll over charges in the account.
    Barsha: I've completed that change for you.
    Djinn: Thank you very much.
    Barsha: The confirmation number is (Djinn’s conf #).
    Barsha: It was great talking with you and I'm pleased to help you resolve your concern here on the chat today!
    Make a reminder for 11-12 months from now because they're granting a concession today in the hopes you forget tomorrow!

  7. #7
    Council Member Djinn's Avatar
    Joined
    Dec 2007
    Posts
    37,494
    Thanks
    22673

    From
    Pennsylvania, USA
    Quote Originally Posted by Ian Jeffrey View Post
    Fascinating bot ... running it now. Not the smartest machine there is.

    Anyway, they're telling me I already have the lowest rate.
    Let the bot continue to run. At least that's what the web site suggested.

  8. #8
    Council Member Djinn's Avatar
    Joined
    Dec 2007
    Posts
    37,494
    Thanks
    22673

    From
    Pennsylvania, USA
    Quote Originally Posted by publius3 View Post
    Make a reminder for 11-12 months from now because they're granting a concession today in the hopes you forget tomorrow!
    Already did that. The website for the plug-in recommends running it again in three months.

  9. #9
    Veteran Member Southern Dad's Avatar
    Joined
    Feb 2015
    Posts
    26,200
    Thanks
    5774

    From
    Walking the Fine Line
    DirecTV Now is offering their Go Big plan which has a hundred channels for $35 a month. However, if you prepay it for three months you get an Apple TV (4th Generation) which costs $159 for free. This deal expires on 1/8/17. I have cable from a local municipality but took advantage of this offer because it was too good of a deal to pass up. You can have two streams going at a time. Works on iPad, iPhone, MacBook, and Apple TV. Allegedly it also works on Chromecast, Roku, Android, and Windows but I won't know.

    DirecTV Now launches with free Apple TV offer | Cult of Mac

    Here?s what?s in the DirecTV Now $35, 100-channel internet TV plan ? The Denver Post

  10. #10
    Council Member Djinn's Avatar
    Joined
    Dec 2007
    Posts
    37,494
    Thanks
    22673

    From
    Pennsylvania, USA
    I'd be fine with a dozen channels if I could hand-pick them. But no cable provider will ever let you buy on a channel-by-channel basis. There's way too much money to be made by making childless nerds pay for the expensive Disney Network just so they can have the SyFy Network. Or make elderly widows pay for ESPN, just so they can watch Home and Garden.
    Thanks from Robert Urbanek

Page 1 of 2 12 LastLast

Similar Threads

  1. Propellor driven planes.
    By Riddley in forum Political Discussion
    Replies: 21
    Last Post: 9th March 2010, 03:01 AM
  2. Comcast gets dirty
    By Agent Zero in forum Current Events
    Replies: 6
    Last Post: 22nd February 2010, 11:22 AM
  3. Politically Driven Cycles
    By william the wierd in forum Political Discussion
    Replies: 0
    Last Post: 2nd April 2008, 08:35 PM

Tags for this Thread


Facebook Twitter RSS Feed