Popular anti virus mistakenly IDs Windows as a threat-causes chaos

Mar 2012
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New Hampshire
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An antivirus service used by tens of thousands of businesses and millions of home users shut down an untold number of computers around the world after it mistakenly identified core parts of Microsoft Windows as threats, the company confirmed Tuesday.

Webroot Inc. of Broomfield, Colorado, said it issued an updated detection rule that "identified false positives" for critical Windows operating files Monday afternoon, resulting in those files' being "quarantined" and inaccessible to Windows. Kristin Miller, a spokeswoman for Webroot, said the program incorrectly classified as "bad" a common folder that is often targeted for malware. She said that the false positives were being rolled back and that Webroot users should leave the program on and connected to the internet to get the fix. To make matters worse, Webroot's own systems became "overloaded" by a mammoth backlog of customers' requests to restore affected files from its cloud servers, it said.

Popular Antivirus Program Mistakenly IDs Windows as a Threat, Creating Chaos - NBC News
 
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Libertine

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Apr 2015
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An antivirus service used by tens of thousands of businesses and millions of home users shut down an untold number of computers around the world after it mistakenly identified core parts of Microsoft Windows as threats, the company confirmed Tuesday.

Webroot Inc. of Broomfield, Colorado, said it issued an updated detection rule that "identified false positives" for critical Windows operating files Monday afternoon, resulting in those files' being "quarantined" and inaccessible to Windows. Kristin Miller, a spokeswoman for Webroot, said the program incorrectly classified as "bad" a common folder that is often targeted for malware. She said that the false positives were being rolled back and that Webroot users should leave the program on and connected to the internet to get the fix. To make matters worse, Webroot's own systems became "overloaded" by a mammoth backlog of customers' requests to restore affected files from its cloud servers, it said.

Popular Antivirus Program Mistakenly IDs Windows as a Threat, Creating Chaos - NBC News
It was Trump and the Russians!
 
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Ian Jeffrey

Council Hall
Mar 2013
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That's disturbing. I think I used to use Webroot, a few years ago.
 
Feb 2010
35,082
25,198
between Moon and NYC
Anyone having computer trouble?

An antivirus service used by tens of thousands of businesses and millions of home users shut down an untold number of computers around the world after it mistakenly identified core parts of Microsoft Windows as threats, the company confirmed Tuesday.

Webroot Inc. of Broomfield, Colorado, said it issued an updated detection rule that "identified false positives" for critical Windows operating files Monday afternoon, resulting in those files' being "quarantined" and inaccessible to Windows. Kristin Miller, a spokeswoman for Webroot, said the program incorrectly classified as "bad" a common folder that is often targeted for malware. She said that the false positives were being rolled back and that Webroot users should leave the program on and connected to the internet to get the fix. To make matters worse, Webroot's own systems became "overloaded" by a mammoth backlog of customers' requests to restore affected files from its cloud servers, it said.

Popular Antivirus Program Mistakenly IDs Windows as a Threat, Creating Chaos - NBC News


Well that's gotta be embarrassing.
 
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