United won't use police to remove overbooked passengers - CEO

Oct 2013
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We need to give a big "Thank You" to the man who was removed from the plane as he ended up being the last straw for drawing a line treating passengers better as they deserve when they are already boarded and seated. The CEO finally made the right unambiguous call. This is important for all of us:

"United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.


"We're not going to put a law enforcement official... to remove a booked, paid, seated passenger," United Continental Holdings Inc Chief Executive Officer Oscar Munoz told ABC News on Wednesday morning. "We can't do that."

Munoz said the incident on Sunday resulted from a "system failure" that prevented employees from using "common sense" in the situation and that Dr. David Dao, whom security officers pulled by his hands from the cabin before takeoff, was not at fault."

United won't use police to remove overbooked passengers - CEO
 
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Jul 2014
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Munoz trying to save his job?

Or does he really mean it?

His first explanation didn't sound so great, so now he's doing damage control?
 
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Oct 2013
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Munoz trying to save his job?

Or does he really mean it?

His first explanation didn't sound so great, so now he's doing damage control?
It is damage control but I read an interesting article related to United's business statement "modus operandi?" to the FAA and it would seem to be in complete conflict with the situation that happened onboard that plane. The submission to do business matched today's announcement related to ticket holding boarded passengers guaranteed that seat. There may be some combination of serious legality issue and PR if that is the case. We'll see.
 
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The passenger has hired not one, but two legal teams.

He's gonna try and cash in.

Meanwhile, Munoz is squirming like a toad.
 
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I just saw this on our local new channel's website here in Houston about this. Seems like not only did the President of United apologize, but compensation is being made to all passengers on the flight. They are admitting guilt. Hopefully this will be the last time something like this happens on any airline, and hopefully they will revise this procedure for bumping passengers from flights in the first place.

United to compensate all passengers on infamous flight 3411 | abc13.com
 
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I just saw this on our local new channel's website here in Houston about this. Seems like not only did the President of United apologize, but compensation is being made to all passengers on the flight. They are admitting guilt. Hopefully this will be the last time something like this happens on any airline, and hopefully they will revise this procedure for bumping passengers from flights in the first place.

United to compensate all passengers on infamous flight 3411 | abc13.com
His announcement today looks like that is exactly what they are doing...changing the procedure. Not a minute too soon imo.
 
Oct 2013
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UA are dead to me. Never, never again.
Airline treatment of passengers has been going downhill for a long time. This appears to have finally been the last straw where the public and passengers finally said no more. That is a good thing.
 
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Singularity

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We need a law right now to ban this. No other industries are casually allowed to sell a product, fail to provide it, and sick the cops on an upset customer.

They can overbook, but if people need to be bumped, pay what the passengers demand to voluntarily get off. It's pocket change to the airline.


That said, still gonna fly United when they drop their drawers on airfare and miles offered to rebuild their customer base.

Brand loyalty, collective outrage and especially boycotts don't make sense when you're talking about point A, point B.
 
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Singularity

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Side note, what happened to Dao (didn't google his name if it's wrong) is wrong, but he should be arrested for running back on to the plane.

That's a security violation, not justified by what happened to him.